Returns & Exchanges
At SOHO, we believe your home should be a sanctuary of comfort and style. If a piece doesn't perfectly fit your space, we offer a hassle-free 30-day return policy on all furniture and decor items.
Initiate Your Request
Log into your SOHO account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or schedule a bulky item pickup.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing